shipping & delivery
We aim to ship all in stock items within 3-5 working days. If you are based in the UK and would like Next Day delivery (at a charge of £8), please contact email@example.com before placing your order.
We use Royal Mail to send all of our packages in the UK; Parcelforce for EU shipping; and DHL for worldwide shipping.
UK shipping – free of charge. Please allow 3-5 working days for your stock piece to arrive.
EU shipping – we charge a flat fee of £15.00 for postage to the EU. Please allow 7-10 working days for your piece to arrive.
Worldwide shipping – we charge a flat fee of £25.00 for postage to the rest of the world. Please allow 7-10 working days for your piece to arrive.
Worldwide Customs & Duties
Customers ordering from Europe or worldwide are responsible for paying the relevant customs and duties payments that are applicable to your order.
If you have bought a piece that is on back order that means we do not currently have it in stock and have to order it from our supplier. Please allow a minimum of 2-3 weeks for your piece to arrive. We will keep you up-to-date with your order via email.
Raquel Welch orders
Raquel Welch toppers are ordered direct from the manufacturer in the UK and the US on a per order basis. Please allow up to 7-10 working days for your order to arrive. If we have the piece already in stock, we can ship it within 3-5 working days. Sometimes Raquel Welch toppers are on back order with the manufacturer and in this case we will contact you with an estimated delivery date.
Ellen Wille orders
Ellen Wille toppers are ordered direct from the manufacturer in Germany on a per order basis. Please allow up to 7-10 working days for your order to arrive. If we have the piece already in stock, we can ship it within 3-5 working days. Sometimes Ellen Wille toppers are on back order with the manufacturer and in this case we will contact you with an estimated delivery date.
How long does a custom order take?
Custom orders can take anywhere from 2 weeks to 2 months. Once we have discussed your requirements, we will advise on how long the order will take. For more information on custom orders, click here.
Preloved pieces postage
From 2022, we have made the decision to post out all preloved pieces without the original packaging (unless stated on the listing). You will receive your topper or wig in a flat envelope with the hair inside a plastic bag. This is to keep our costs as low as possible and to enable us to offer you free postage in the UK.