shipping & delivery

Shipping rates

We aim to ship all in-stock items within 3-5 working days. Items on back order will take longer. See below for information on branded toppers and wigs.

We use Royal Mail to send all the majority of our packages (we may use another carrier if Royal Mail is on strike). We use Parcelforce to ship items outside of the UK.

UK Standard shipping – Special Delivery Next Day Guaranteed by 1pm. Please note: Next Day Delivery option is from the date of dispatch and not from the date of ordering. Price £8.65. Please allow 3-5 working days for your parcel to arrive

UK Next Day shipping – Special Delivery Next Day Guaranteed by 9am. Price £28.15. This is only available on orders placed before midday. If you place an order for Next Day shipping on a Friday, your parcel will arrive before 9am on the following Monday.

EU shipping – we charge a flat fee of £25.00 for postage to the EU. Please allow 7-10 working days for your piece to arrive.

Worldwide shipping – we charge a flat fee of £50.00 for postage to the rest of the world. Please allow 7-10 working days for your piece to arrive.

Worldwide Customs & Duties

Customers ordering from outside of the UK are responsible for paying the relevant customs duties, fees and taxes, which will vary based on the buyer’s location.

Raquel Welch orders

Raquel Welch toppers and wigs are ordered direct from the manufacturer in the UK and the US on a per order basis. Please allow up to 7-10 working days for your order to arrive. If we have the piece already in stock, we can ship it within 3-5 working days. Sometimes Raquel Welch toppers are on back order with the manufacturer and, in this case, we will contact you with an estimated delivery date.

Ellen Wille orders

Ellen Wille toppers and wigs are ordered direct from the manufacturer in Germany on a per order basis. Please allow up to 7-10 working days for your order to arrive. If we have the piece already in stock, we can ship it within 3-5 working days. Sometimes Ellen Wille toppers are on back order with the manufacturer and, in this case, we will contact you with an estimated delivery date.

Uniwigs orders

Uniwigs toppers are ordered direct from the manufacturer in China on a per order basis. Please allow up to 14+ working days for your order to arrive. If we have the piece already in stock, we can ship it within 3-5 working days. Sometimes Uniwigs toppers are on back order with the manufacturer and in this case we will contact you with an estimated delivery date.

How long does a human hair custom order take?

Custom orders can take anywhere from 2 weeks to 2 months. Once we have discussed your requirements, we will advise on how long the order will take. For more information on custom orders, click here.

Preloved pieces postage

We post out all preloved pieces without the original packaging (unless stated on the listing). You will receive your topper or wig in a flat envelope with the hair inside a plastic bag.