Shipping & Delivery
At Her Hair My Head, we understand how exciting it is to receive your new hair! We aim to get your order to you as quickly and safely as possible. Delivery times vary depending on the product, availability and destination.
Packaging
Will my order arrive in discreet packaging?
Absolutely! We understand the importance of privacy, so all orders are sent in plain, unbranded outer packaging, with nothing to indicate what's inside.
Her Hair My Head Own-Brand Wigs & Toppers
In-stock items
If your chosen wig or topper is marked as IN STOCK, it means we have it ready and waiting at Her Hair My Head HQ in Kent.
We aim to dispatch in-stock orders within 2–3 working days, although we can often send them sooner.
Pre-order items
If your chosen piece is out of stock, you have the option to pre-order it.
Pre-orders usually take 2–8 weeks, depending on supplier availability and whether your piece needs to be made from scratch.
Please note that this is an estimated timeframe rather than a guaranteed delivery date. Occasionally, circumstances outside our control may cause delays.
If you'd like a more accurate estimate for your chosen piece, please contact us before placing your order.
Notify Me
Not ready to pre-order? Simply select NOTIFY ME, enter your email address and we'll let you know as soon as your chosen piece is back in stock.
Other Brands – Jon Renau, Raquel Welch & Ellen Wille
Many of our wigs and toppers from Jon Renau, Raquel Welch and Ellen Wille are ordered directly from the manufacturer once you have placed your order.
Please allow approximately 7–10 working days for delivery.
If we already have your chosen piece in stock, we aim to dispatch it within 2–3 working days.
Occasionally, products may be on backorder with the manufacturer. If this happens, we will contact you with an estimated delivery timeframe.
Please note that delivery times are estimates and may be affected by supplier availability or circumstances outside our control.
Shipping Costs & Delivery
We use Royal Mail for UK deliveries and FedEx for international orders.
Shipping costs are calculated at checkout, and we always aim to offer the most competitive rates available.
All orders are securely packaged and shipped with insurance cover for the value of your purchase, giving you peace of mind that your new hair is in safe hands.
Please note that delivery times may vary depending on your location and courier service. International deliveries may also be subject to customs clearance delays.
EU, EEA & Northern Ireland Deliveries
Unfortunately, we are currently unable to ship orders to countries within the European Union (EU), European Economic Area (EEA) or Northern Ireland.
This is due to the introduction of the General Product Safety Regulation (GPSR) on 13 December 2024, which introduced additional compliance requirements for businesses selling products in these markets.
We are not currently in a position to meet all the necessary requirements, but hope to be able to offer delivery to these destinations in the future.
We apologise for any inconvenience this may cause.
Customs Duties & Import Taxes
Customers ordering from outside the UK are responsible for any customs duties, import taxes and handling fees that may apply to their order.
These charges are not included in our product prices or shipping costs and vary depending on the destination country and value of the order.
Any applicable charges will usually be collected directly from the customer by FedEx. Please be aware that payment may be required before your order can be delivered.
If an international delivery is refused or cannot be completed because customs charges have not been paid, any resulting charges may be deducted from an applicable refund, where permitted by law.
USA Customs Charges
Changes to US customs regulations mean that orders shipped from the UK to the USA may be subject to import duties, taxes and customs processing fees, regardless of the order value.
These charges are the responsibility of the customer and will normally be collected directly by FedEx.
As customs charges vary, we are unable to confirm the exact amount in advance.
Preloved Wigs & Toppers
All preloved wigs and toppers are carefully packaged for delivery.
Unless otherwise stated in the individual product listing, preloved pieces are sent without their original branded packaging. Your order will arrive in a plain, unbranded bag or box to ensure discreet delivery.
Returns & Refunds
We want you to feel confident when shopping with us. If your new wig or topper isn't quite right, please take a moment to read our Returns & Refunds Policy for information on returns, exchanges and eligibility.