Shipping & Delivery

How do you ship the pieces and what do you charge?

Visit our Shipping & Delivery page for more information.

How long do back orders take?

If you have bought a piece that is on back order that means we do not currently have it in stock and have to order it from our supplier. Please allow a minimum of 2 weeks for your piece to arrive. We will keep you up-to-date with your order via email.

How long does a custom order take?

Custom orders can take anywhere from 2 weeks to 2 months. Once we have discussed your requirements, we will advise on how long the order will take. 


What is your returns policy?

Please visit our Returns & Exchanges page for more information.


How can I pay for my purchase?

We offer Klarna (see information below), Shop Pay (credit or debit card) and G Pay (credit or debit card)

What is Pay Later with Klarna?

Klarna is a payment service that allows you (the customer) to purchase goods from Her Hair My Head and to either pay on a due date 30 days from the shipment of goods or to pay in 3 equal payments without any interest, fees or charges. For more information click here or for the full Klarna terms and conditions, visit

Super Flat toppers & Luxury wigs

Can I dye my human hair topper or wig?

We have rigorously tested our own brand of Super Flat toppers and Luxury wigs to see how they respond to a variety of colour services – both bleach/lifting, tints and toners.

Our blonde based pieces can be tinted to darker shades and toned to various shades of blonde: e.g. gold tones, copper/red tones, purple/violet tones etc.  However, toning to achieve cooler or ash blonde tones is not advisable, as our testing has revealed a propensity for the hair to pull/hold green tones when using ash.

We strongly advise NOT to bleach/lift our blonde pieces as they have already been lightly processed and it will compromise the quality of the hair.

Our brunette-based pieces can be tinted to darker shades and can be lifted 2-3 levels maximum to create highlighted and balayage effects, followed by toning services.

Please note: alternative hair tends to yield darker results than bio hair, so always opt for 1-2 shades lighter when using tints.

When bleaching/lifting do not use higher than 20 vol developer and always use a bond reinforcing agent (such as Olaplex/Silaplex system).

We advise you to always take your alternative hair to a colour specialist who has experience with colouring alternative hair pieces. We recommend Peluka Salon in Essex. You can also visit the MyNewHair website to search for a hairdresser who is trained in cutting and colouring alternative hair in your area.

Why do some of your pieces have a hygiene seal?

When we send out new pieces from our Super Flat topper range and Luxury wigs range, these will come with a hygiene seal. If this is removed, you are unable to return the piece. When you buy a piece from us online, you have the option to return or exchange the piece within 14 days. The placement of the hygiene seal allows you to try on the piece to check that the colour and fit is right, however it does not allow you to wear the piece without the hygiene seal being visible. We do not include a hygiene seal on our lace wigs, as these come with the lace at the hairline uncut. If you cut the lace, you are not able to return the wig.

What brushes are best to use on my wig/topper?

Soft bristle brushes are the most gentle option. We also recommend using a pin tail comb to change the parting on your piece. Be gentle when brushing your wig or topper and do not brush it while wet as the knots are most fragile when wet and it may cause the piece to shed hair.

How do I store my topper/wig?

We recommend storing your topper/wig on a block style head. HHMH sells canvas block heads that can be used for storing your piece and also for styling it.

When washing your piece, do not dry it on a block head. It needs to be on an open stand. We sell plastic stands that you can store or dry your piece on. These are also great for when you are travelling as they can be folded flat to fit in a bag or suitcase.

Why is my topper/wig shedding?

It is usual for your piece to shed some hair over time. And this is more common with lace parting pieces, as the knots are very delicate. Each hair is individually knotted into the parting area and over time the knots can get loose and shed. However, if you care for your piece properly, the hair should not shed to the extent where you get bald patches.

Medical Hair Loss Discount

If you have medical hair loss, you can receive a discount that is the equivalent on UK VAT on all new toppers and wigs. Preloved pieces, haircare products and accessories are not eligible for this discount. Simply check the box on eligible products and it will automatically take the discount off for you. More information on the Medical Hair Loss Discount page


Preloved postage

We post out all preloved pieces without its original packaging (unless stated on the listing). You will receive your topper or wig in a flat envelope or bag with the hair inside a plastic bag. This is to keep our costs as low as possible and to enable us to offer you free postage in the UK when you spend more than £150.

Are preloved pieces washed before sending?

We ask our sellers to wash the topper or wig before sending it to us. We style the piece for photographs and gently brush it before posting it out to you.

How can I sell my preloved wig or topper with you?

Find out more on the Preloved Sales page. 

Contact us

Please contact us by email at or phone 07738 275906.